FAQs
How can we help?
Find clear answers to common questions about banking, borrowing, mortgages, business services, digital tools and more. Browse by topic to quickly find the information you need - or contact Michigan First if you’d like personalized help.
- 365 Live Contact Center
- About Us
- Auto Loans
- Banking Services
- Boat and RV Loans
- Business Checking Accounts
- Business Lines of Credit
- Business Loans and Lines
- Business Money Market
- Business Savings Accounts
- Business Term Loans
- Certificate Accounts
- Checking Accounts
- Credit Cards
- Digital Banking
- Down Payment Assistance
- Emergency Loans
- FHA Loans
- Finley
- HELOC
- Home Equity Loans
- Insurance
- IRAs
- Locations
- Membership
- MoneyKid Savings Account
- MoneyTeens Checking Account
- Money Market Accounts
- Mortgage Center
- Mortgage Refinancing
- MSHDA
- Online Learning
- Personal Loans
- Savings Accounts
- Security Center
- Seminars and Webinars
- Turning Point Loan
- Youth Accounts
- Wealth Management
Michigan First will never unexpectedly call or text you asking for your login credentials, full card number, account number, Social Security number, or other sensitive information. Caller ID can be spoofed, so do not rely on the displayed number alone. If you are uncertain, do not respond or click a link. Contact Michigan First directly at 800.664.3828.
Contact Michigan First immediately at 800.664.3828 if you notice an unauthorized transaction or believe your account information has been compromised. You can also use the Michigan First Mobile App to turn an affected debit or credit card off while you contact the credit union. Change compromised passwords and continue monitoring your accounts for unfamiliar activity.