Welcome Grand Rapids Members

Welcome to Michigan First Credit Union.

For months, we’ve been working behind the scenes getting ready and on Tuesday, March 31, 2015 all Grand Rapids Family Credit Union member accounts will be transferred to the Michigan First Credit Union computer system.

Important Information For the March 31, 2015 Computer Conversion

Download/print the full details and important information (.pdf)

Service: What You Need to Know/Do: Key Dates:
It’s Me 247 Online Banking
  • It’s Me 247 Online Banking will no longer be available as of 5:30 p.m.
3.31.15
  • After 8:30 a.m. register and use your new Online Banking here using your It’s Me 247 Online Banking user name. During registration you will set your password and security questions.
4.1.15
  • If you’re enrolled in e-statements, you’ll continue to receive e-statements in Online Banking, no action needed! For check images prior to 4.1.15 visit a branch or call us.
EasyPay Online Bill Pay
  • All new payees and payments must be completed on EasyPay Online Bill Pay by 8 a.m. EasyPay will no longer be available after 8 a.m.
3.23.15
  • After 8:30 a.m. Michigan First Online Bill Pay will be available once you have registered for your new Online Banking. Your current EasyPay payees will automatically be added in your Michigan First Online Bill Pay.
4.1.15
CU*Talk 247 Phone Banking
  • CU*Talk 247 Phone Banking will no longer be available as of 5:30 p.m.
3.31.15
  • After 8:30 a.m. call 800.248.9101 to register and use your new Michigan First
    Audio Teller.

    • User Name: account number
    • You’ll need to enter the primary account holder’s full SSN during the initial
      set up but you’ll set a 4 digit PIN for future logins.
4.1.15
  • New Audio Teller short codes will be available soon.
Xtend Shared Branches
  • Xtend shared branches will no longer be available as of 5:30 p.m.
3.31.15
4.1.15
ATMs and ATM/Debit Cards
  • ATMs and ATM/Debit Cards are available during conversion with a slight impact on cash
    withdrawal amounts at the ATM. (Inquiries won’t be available.)
  • After conversion, continue to use your favorite FREE CO-OP Network ATMs you’ve been using. Don’t forget, CO-OP Network offers nearly 30,000 ATMs nationwide and 1,600 in Michigan!
  • Your current ATM/Debit card will continue to work after 4.1.15.
Mortgage Servicing
  • Former GRFCU members with Fannie Mae loans will continue to be serviced through Neighborhood Mortgage. Neighborhood Mortgage can be reached at (989) 497-1651 Monday – Friday, 8:30 a.m. – 5 p.m.
  • Former GRFCU members with mortgage servicing through Member First Mortgage will continue to be serviced through Member First Mortgage. Member First Mortgage can be reached at (866) 636-1052.
  • All other mortgage servicing will be through Michigan First.
Credit Cards
  • If you have not yet received your Michigan First credit card that replaces your GRFCU Visa credit card, please call us at 800.664.3828.
  • Please remember to activate your new Michigan First credit card. The activation instructions are on your new credit card.
  • GRFCU ScoreCard Credit Card Rewards redemption is currently experiencing a delay in availability. We are working on resolving this issue. Please check back for an update. As we promised, we are committed to making sure you’ll be able to redeem your accumulated points through May 31, 2015.
Additional Helpful Links

 

View full details and important information.